Leverage Machine Learning based insights for collections strategy,
personalized engagements and digital empowered operations.
India’s Best Selling AI-powered Loan Collections Platform - three times winner* for 2022 -2024.
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Enhance digital focus in collections with a proactive and non-intrusive approach, personalize communications via data insights from ML-powered models. Identify the most suitable mode of collections for tailored strategy, leverage AI tools and benefit from complete transparency in resolutions.
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Automate and tailor borrower engagement journey with AI and ML insights. Segment borrowers by priority, amount, DPD, status, and more. Use multiple analytical inputs to allocate and treat accounts for omni-channel communication, calls, and field agents to enhance collections.
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Generate personalized payment links instantly with Billzy payments, enable borrowers to self-service their bill payments and reconcile transactions in real time. Integrate digital payments seamlessly with other loan recovery functions including Notices, Field collections mobile app and Omni-channel communications.
Boost field collection team’s efficiency with CG Collect. Navigate seamlessly with Google Maps integration, use in-app calling for quick outreach and track teams in real-time.Empower agents with complete account history, multilingual interface in 22+ Indian languages, Bahasa, and Vietnamese.
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Strengthen centralized management and team collaboration, implement real-time case management and tracking, automate legal workflow process management. Monitor the performance of legal resources, engaged advocates and recovery rates of cases. Simplify management and tracking of physical and digital legal notices. Get access to end-to-end ODR, Arbitration and Mediation services.
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Prioritize accounts that have a greater chance of getting paid, follow-up on time and track every call.
Create templates and automate emails, SMS, WhatsApp messages and voice messages for different segments of your borrowers.
CG Collect mobile debt collections app is enabled with geo-tagging, route map planning, deposit validations, offline update and much more.
Draft legal notices automatically using technology and track all digital and physical notices in one single dashboard.
Enterprise-grade personalization and interactive capabilities through a series of video based campaigns across the debt collections journey.
Enhance case progression, recovery rates, and advocate visibility with real-time insights through a centralized litigation dashboard.
Leverage AI-powered, advanced routing algorithms with Credgenics Predictive Dialer to reduce unanswered calls and hang-ups, increasing connect rates.
Design customized journeys based on ML segmentation for both simple and complex collection scenarios using a no-code automation tool.
Craft an integrated and automated approach to multi-channel communications covering Email, SMS, IVR, DTMF, WhatsApp and Voicebots in multiple languages. Identify the best-suited mode, channel, frequency, tone and time of communication with insights derived from data analytics models.
Develop tailored borrower journeys, assess Promise to Pay (PTP), and implement comprehensive contact strategies for recoveries. Deploy automation intelligence to schedule campaigns on borrower segments.
Deploy a state-of-the art performance-focused tele-calling strategy by leveraging the best of predictive, auto and click-to-call dialer solution. The AI-powered solution comes with capabilities to reduce idle time, monitor utilization and call performance in real-time.
Segment borrowers based on priority, loan amount, DPD, recovery status, loan type and other filters. Allocate loan accounts to the right calling agents automatically based on pre-set rules and enhance collections performance.
Call on ‘Promise-to-pay’ accounts from within the platform, schedule reminders for follow-ups and log each call.
Engage borrowers with GenAI-powered, tailored video campaigns to educate and nudge customers throughout the debt collection journey. Instantly boost response, speed up collections, and gain a competitive edge. Use Credgenics CollectEngage to share personalized and interactive video messages to selected customer groups, at the desired scale.
The videos can include white-labeled images, logos, and personalized payment links. Create dynamic and multi-lingual video templates with forms, integrated payment links, and call-to-action buttons for quick response. Access detailed event tracking, heat maps, and channel analytics for actionable insights into customer behavior and responses to optimize your campaign strategy.
These videos can cover a range of use cases - educational and awareness creation, gamified videos with settlement offers, step-wise payment enablers, AI-rendered legal process explanatory videos and more. Use a mix of animated and human-based videos to drive more efficient collections.
Credgenics collections platform ensures compliance with all the requisite regulatory requirements encompassing communications across digital channels, field and calling teams.
The platform provides a comprehensive policy framework for implementing DND, Frequency and Daytime Controls, and Date Exclusion.Credgenics masks the borrower-related personal information in accordance with data privacy laws.
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Send automated emails, text messages and voice messages based on borrower segments.
Trigger communication sequences based on the actions your borrowers take, automatically. Reach your customers where they prefer.
Let the Credgenics AI use your past loans accounts data to calculate the recovery chances, costs and expected time for every profile.
Don't treat all borrowers the same. Let the system recommend best strategies for each account.
Don't let your customers feel harassed by too many phone calls. Auto-generate personalized payment requests that clients can self-service.
Let your field agents navigate to the borrowers’ locations easily using the Google maps integration on the Credgenics mobile app. Integrated in-app calling facility to reach out to borrowers quickly.
Enable field agents to collect better with the multilingual CG Collect app available in 22+ Indian languages along with Bahasa and Vietnamese.
Mark the status of repayment instantly, set collection limits per agent and auto sync with core Credgenics platform.
Access legal notices sent to borrowers on the go.
Track section 138, Arbitration and SARFAESI cases in real-time, know which stage each cases in and get reminders for your hearing dates.
Monitor the performance of various legal resources and the engaged advocates in terms of closure and recovery rates of cases.
Enable borrowers to pay their bills securely across multiple payment modes with mandatory OTP-based verification. Allow lenders to generate payment links instantly and reconcile transactions in real time.
Set-up recurring auto-debit through Billzy via the NACH mandate for monthly loan repayments on the due date. Integrate seamlessly with other loan recovery functions including Notices, Mobile Collections App, SMS, Email, WhatsApp and IVR.
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Bulk trigger dunning letters and legal notices customised for every loan account at the click of a button.
Get accurate and latest India Post tracking on our portal for all your LRNs and know if your clients received the notice
Know your best performing agents, your collection rate, your DPD-wise performance, total loan amounts recovered, most effective emails and more with detailed analytics.
Build custom reports and strengthen your collections processes.
Analyze borrower behavior to predict payment probability and risk of default for enabling tailored proactive actions. Prioritize collection accounts based on likelihood of repayment to speed-up collections and optimize resource allocation. Use data-driven insights to identify the best suited contact and collections strategy, personalize communications and maximize the outcomes. Enhance outreach effectiveness by optimizing timing, content, language, channels, and intensity. Use bounce prediction and recovery scores to optimize collections efforts.
Manage end-to-end retail collections and debt resolution processes
Accelerate debt recoveries through data, digital and dignity with Credgenics.
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Make the change for streamlined, higher collections. Get started now!
