Online Dispute Resolution 

Credgenics provides Online Dispute Resolution (ODR) services for swift, fair, and cost-effective access to legal processes for banking and financial services sector. With its comprehensive dispute resolution capabilities available, Credgenics offers support for amicable settlements including mediation, arbitration, conciliation, and credit counselling, all conducted seamlessly through online platforms.

online dispute resolution

Leading player for online and offline dispute resolution in India

2.5 M+

Unique cases resolved monthly

USD 70B

Value of assets handled for resolution

6K+

Team including case managers,  counsellors and neutrals

16K+

Pin codes and 10 vernacular language covered

Swift and fair dispute resolution for the BFSI sector

End-to-end ODR support at pre & post litigation stages

Credgenics assists with online arbitration, mediation / conciliation, negotiation, and credit counselling via multiple communication channels.

Credgenics has a strong team of more than 850 case managers, 2,200 counsellors and 3,000 neutrals who are qualified, and independent BFSI domain focussed experts. These services can be accessed across 16,000+ pincodes pan India.

Credgenics provides dispute resolution services at the pre-litigation stage through Lok Adalats for BFSI customers across various loan segments, products, and Days Past Due cases.

online dispute resolution

Streamlined dispute settlement for loan repayment and debt recovery 

Credgenics ODR platform provides a unified solution for case management and access to borrower profiles, consolidating all pertinent information. With secured and role-based access to case history, regulatory compliance with data privacy mandates is ensured.

The ODR platform facilitates end-to-end handling of arbitration proceedings, including administrative functions such as fee payments to the arbitrator. 

Legal remedies, both civil and criminal, are shared by applicable laws, including borrowers' education on the legal and CIBIL consequences of their actions.

Faster and simpler dispute resolution

Our platform seamlessly integrates digital capabilities including messaging and audio / video conferencing, without the need of physical visits / meetings or documentation.

Lenders can send and track conciliation / mediation reference notices through digital or physical modes in 10+ vernacular languages. This informs borrowers of the date and time for virtual meetings via the platform.

Borrowers also benefit from the convenience of receiving personalized payment links through the platform, enabling them to make immediate payments for settlement closure.

Digital dispute resolution services to maximize
debt recovery 

Rapid dispute resolution through a streamlined ODR process

Convenient access to services anytime, anywhere

Reduced escalations through effective digital dispute resolution 

Customized dispute resolution processes, including adjudicator appointments

Strengthened relationships through dialogue, understanding, & cooperation

Trending in ODR

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Resolve financial disputes faster and more efficiently in digital mode

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The Winds of Change: Credgenics Shaping Debt Disputes Resolution with its Strong ODR Framework

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Maximize bad debt recoveries with data-centric and automated legaltech

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The Winds of Change: Credgenics Shaping Debt Disputes Resolution with its Strong ODR Framework

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Resolve loan disputes swiftly and cost-effectively at pre-litigation stage through lok adlats

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Frequently Asked Questions

How does an ODR platform assist in debt resolution?

ODR platforms streamline debt resolution by providing a digital medium where lenders and borrowers can resolve disputes quickly and affordably through e-arbitration. This digital approach simplifies the resolution process, saving time and resources for all parties involved.

What are the benefits of using an ODR platform for debt resolution?

Using an ODR platform for debt resolution offers several benefits, including cost-effectiveness, convenience, and efficiency. It enables parties to resolve disputes from anywhere, at any time, without the need for expensive legal proceedings or in-person meetings.

How does Credgenics ODR services in India ensure fairness and impartiality in debt resolution?

Credgenics ODR services in India ensure fairness and impartiality by providing a neutral platform where disputes are resolved through e-arbitration or mediation. The platform follows established legal procedures and guidelines, ensuring that both parties have equal opportunities to present their case and reach a fair resolution.

What are the different types of ODR services offered for debt resolutions?

Online Dispute Resolution (ODR) encompasses various methods such as online negotiation, mediation, arbitration, neutral evaluation and credit counselling. Credgenics ODR services also offer pre-litigation support for Lok Adalats. 

What is the difference between Alternative dispute resolution and Online Dispute Resolution?

Credgenics ODR services in India ensure fairness and impartiality by providing a neutral platform where disputes are resolved through e-arbitration or mediation. The platform follows established legal procedures and guidelines, ensuring that both parties have equal opportunities to present their case and reach a fair resolution.

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